![]() It is these same games that make the camera look great as a still image or video but turn to crap once motion is introduced. This is mainly why people are having issues with these cameras and there are many threads showing the issues people have with this manufacturer and Blue Iris. The iframes not matching (that you cannot fix or change with a reolink) is why they miss motion in Blue Iris and why people have problems. Now this is a ratio, so it should be a 1 if it matches the FPS. Blue Iris works best when the FPS and the iframes match. Now look at they key - that is the iframes. I appreciate all the tips and suggestions already posted in other threads, and look forward to contributing to the community as well. Meanwhile, I'm continuing to browse this forum to try all the different workarounds and optimization tips as I find them. Even though it seems like it might be a waste of time, I'm willing to continue to push for a resolution with Reolink since I can't get my money back (I guess it's possible but doesn't seem likely), so any advice for what to tell them in my emails back and forth would be very appreciated. I responded to them that it didn't fix the problem and asked them what exactly was changed in the new firmware, but I got no response to that question, and instead was asked why I wanted to manually adjust the iframe rate. Ok, did that, and it actually made it worse (lower fps/key). Their response: update to this new firmware. I contacted Reolink support and explained the situation. Just so I have "something" working I setup each of the cameras with only their substreams in Blue Iris but even that is choppy so it's clear to me now that choosing the Reolink cameras was indeed a mistake. ![]() So I've spent the last 2 months making adjustments, updating firmware, complaining, etc., all of which haven't helped yet. I ordered the cameras first, but due to a major winter storm affecting postal and parcel deliveries and the computer manufacturer losing my order, by the time I received the Blue Iris server and PoE switch and got it all setup the return window for the Reolink cameras had expired. I just wish I had found this forum prior to planning out my system. I realize I made an error." A very expensive error. Another IPCT member said it best when they posted, ". I chose the Reolink cameras based on recommendations from 2 popular YouTubers, and while the quality of the cameras out of the box are acceptable to me, the compatibility with Blue Iris is quite the opposite. Like many others on here, I made the mistake of purchasing a full set of Reolink cameras (mixture of RLC-820a and RLC-520a) to use with Blue Iris.
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